Essential information about the course

In today’s dynamic business environment, information technology has become the core of almost every business worldwide. And for over two decades, ITIL processes have been the mainstay for enterprises to maintain and improve IT Service Management as per business needs. But in the last few years, ITIL has not evolved as per the industry trends in software development and IT operations. With increased automation, the future of ITSM had to be tweaked to address new market demands and opportunities. Hence, the transition from ITIL v3 to ITIL 4 which takes into account the latest best practices in the form of Agile, Lean, and DevOps and merges it with traditional ITIL best practices.

ITIL 4 defines four dimensions that are essential in the process of co-creating value for customers and other stakeholders

Course Outline

The four dimensions of service management:

  • Organizations and people
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

We are also offering, Certificate Training in Transformational Leadership

Training Delivery Method

Two different ways for training.

  • Classroom
  • On-site


Date: 24th – 26th July, 2023

In-person Tuition: GHS 2,500

Venue: City Escape Hotel, Airport Residential Area – Accra

External Examination: Contact us